The Participant Pathways Research will inform the Australian Government Department of Employment and Workplace Relations (the department) about how Workforce Australia influences participants’ employment outcomes, prospects, and barriers. The fifth wave of the survey will be open from 8th of October 2024.
What does Wallis and the Government do with this information?
The survey will gather responses from approximately 8,000 employment service participants every six months over four years.
The information will be collated and analysed by Wallis in the first instance, and findings will be shared with the department. Your survey responses will also be shared with members of the department’s Employment Evaluation Branch so they can conduct further research and analysis by linking your responses to other information you have previously provided to the department. The information you provide will be used for research purposes only, and to help the department identify what is working well in employment services and what improvements could be made.
Please see further confidentiality information here.
Your personal information is protected by the Privacy Act 1988 (Cth). Wallis’ Privacy Policy can be viewed here. The department’s Privacy Policy can be viewed here.
Why should I do it?
The Participant Pathways Research will explore how people use Workforce Australia employment services over time. The research will follow 8,000 people over 4 years to understand how their employment circumstances and lives change and how these changes influence service demands, engagement, and satisfaction.
Your participation will help the Australian Government Department of Employment and Workplace Relations (the department) understand how people use employment services and how services can be improved to better meet the needs of those who use them. What you tell us can make a real difference to government employment services for thousands of Australians like you.
Participating in this survey is voluntary, and your decision to complete this survey (or not) will not affect any government payments or services you receive. You can also withdraw from the research at any time without penalty.
You also get a $10 eGift card!
Who is conducting the survey?
This survey is being conducted by Wallis Social Research on behalf of the Australian Government Department of Employment and Workplace Relations.
You can read more about Workforce Australia on the Department’s website here.
What does the research involve?
If you choose to participate in this research, you will be asked to undertake a survey either online or over the phone.
The survey will ask questions about you and how you use Workforce Australia including:
your experiences using employment services
your opinions about service quality, and
changes to your financial, social and personal circumstances.
The survey takes most people approximately 12 minutes to complete online or 20 minutes via phone.
For your time you will also receive a $10 eGift card. More information on gift cards is available here.
Why was I chosen for this research?
You have been chosen for this research because you are or have participated in Workforce Australia employment services.
However, being involved in this survey is voluntary, and your decision to complete this survey (or not) will not affect any government payments or services you receive.
Where did you get my details?
Your name and contact information was provided to Wallis by the Department of Employment and Workplace Relations (the department).
How do I withdraw from the research?
If you do not wish to take the survey, please notify Wallis using our Contact Us form or by calling us on 1800 113 444 (toll free).
Participants can withdraw from participation in this research at any time without penalty.
How long does it take?
The online survey will take you approximately 12 minutes to complete. If you choose to do a survey via the phone, it will take around 20 minutes to complete.
