What will be linked?

If you consent to the linkage, your identified survey responses will be shared with members of the department’s Employment Evaluation Branch.

The department’s Employment Evaluation Branch can then link your responses to other information you have previously provided to the department to conduct further research and analysis. This research is also subject to the provisions of the Privacy Act 1988 (Cth) and Social Security Act 1991 (Cth). Therefore, your survey responses will not be shared with other departmental teams or used for any purpose other than research.

Please note: The information you provide will not affect any government payments or services you receive. It will only be used to evaluate the Workforce Australian employment services program for the purposes of improving employment services.

Why does the department need to link the information?

The department’s Employment Evaluation Branch needs to be able to link your survey responses to other information you have provided to them so they can develop a comprehensive understanding about the best ways to provide services to you and others like you over time. Therefore, what you tell us can make a real difference to government employment services so that thousands of Australians like you can be better supported to find or keep a job.

The identified linked information will be provided to the department’s Employment Evaluation Branch for further analysis and research purposes only. This team is subject to the same confidentiality and privacy principles as Wallis. Your information and answers will not be shared with other departmental teams. 

Please note: The information you provide will not affect any government payments or services you receive. It will only be used to examine the appropriateness and effectiveness of services and inform the improvement of employment services.

For further information on how Wallis handles personal information please visit www.wallis.social/privacy.

The department’s Privacy Policy can be viewed here.

What if I don’t want this information linked?

Unfortunately, if you do not want to link your survey responses, you cannot participate in this research.

The department’s Employment Evaluation Branch needs to be able to link your survey responses to other information you have provided to them so they can develop a comprehensive understanding about the best ways to provide services to you and others like you over time. Therefore, what you tell us can make a real difference to government employment services so that thousands of Australians like you can be better supported to find or keep a job.

If you would still like to provide feedback to the department, please contact either of the following helplines.

• National Customer Service Line (NCSL)

For participants with a provider, or for general enquiries and feedback. 9 am to 7 pm AEST, Monday to Friday.

1800 805 260
nationalcustomerserviceline@dewr.gov.au

• Digital Services Contact Centre (DSCC)

For participants in online services self-managing with Workforce Australia Online. 9 am to 7 pm AEST, Monday to Friday.

1800 314 677
DigitalServices@dewr.gov.au

Questions?

If you have any further questions, please contact Wallis’ privacy officer via email privacy@wallisgroup.com.au

For further information on how Wallis handles personal information please visit www.wallis.social/privacy